Refund Policy

Last updated: September 2, 2026

MockupsLabs sells digital products. Because digital files can be copied and used immediately after access, purchases are generally final once the purchased digital product has been accessed or downloaded.

When refunds are not available

We do not offer refunds for change of mind after access or download, or when the product materially matches its description and the buyer no longer wants or needs it.

When we may issue a refund

We may issue a full or partial refund when:

• the purchased file is defective, corrupted, or cannot be accessed because of an issue attributable to MockupsLabs and we cannot provide a working replacement within a reasonable time;
• the same product was purchased more than once by mistake;
• you were charged incorrectly because of a store, checkout, or payment-processing error attributable to the transaction; or
• a refund is required by applicable law.

For technical issues, we may first provide a replacement file, corrected file, or restored access where that reasonably resolves the problem.

Before access or download

If you contact us before accessing or downloading the digital product, we will review the request on a case-by-case basis. Approval is not guaranteed unless required by applicable law.

Bundles and multi-item products

A bundle is sold as one digital product. Accessing or downloading any included asset may count as access to the bundle for purposes of this policy.

How to request help or a refund

Contact us at soportemockups@gmail.com with your order details and a description of the issue. We may ask for reasonable information needed to verify the purchase or diagnose a technical problem.

Approved refunds are returned to the original payment method where possible. Processing times are controlled by the relevant payment provider.

Nothing in this policy limits rights that cannot legally be excluded under applicable consumer law.